Refund Policy

G5 Love is a subscription-based educational platform. We do not operate a cash item store — rewards are earned through in-app points and are not sold for money. Refunds only apply to the paid subscription itself, subject to the conditions below.

• A refund request for a subscription payment must be submitted within 14 business days of the original payment date.
• We do not refund a subscription if the request is based on dissatisfaction and is raised more than 7 days after the subscription was purchased.
• Approved refunds are processed back to the original payment method used at checkout.

Rewards available in the G5 Love Rewards Shop are redeemed using in-app points earned through learning activity — they are not sold for cash. As no money changes hands for individual reward items, no refund applies to a reward redemption in the same sense as a purchased item. The only cash payment made on G5 Love is the subscription fee, covered in Section 2.

Where a physical gift item is delivered as part of a reward redemption, G5 Love is not liable for and does not offer a refund or replacement for damage that occurs after the item has been delivered to the recipient, including damage in transit after handover, misuse, or normal wear. Any manufacturing defect present at the time of delivery should be reported to us within a reasonable time so we can assist directly with the supplier, at our discretion.

To request a subscription refund, contact us with your payment details:

• Full name and the mobile number or email used to register
• Date of payment and the amount charged
• Reason for the refund request

Send this information to the email address in Section 8. We may ask for additional verification before approving a refund.

Once a refund request is approved, we process it back to the original payment method within a reasonable time. Depending on your bank or card issuer, it may take a few additional business days for the refunded amount to reflect in your account after we initiate it.

We may update this Refund Policy from time to time. Material changes will be reflected on this page with an updated effective date. Continued use of G5 Love after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Refund Policy or need to request a refund: